Echo Global Logistics reviews

Where to begin? Management is a joke. And by management, I don't mean the pod managers, I mean the upper level executives including the brain dead gentleman who referred to himself as the CEO (yeah, that's you, Doug). Quality, efficient ideas and suggestions are brought to the attention of "attentive upper level managers" on a dsily basis but you'd have better luck getting it thru to a foreign speaking mentally challenged giraffe. The majority of original echo employees don't know what a phone is our how to use it - which is concerning considering the vast part of their job revolves around it (but that might explain why customers and carriers hate working with echo). The executives pay themselves before paying carrier invoices (spoiler alert: the carrier's are not ok with that). But that doesn't effect the customer reps. Management does a good enough job screwing them over by not paying them their earned commissions. Don't worry though, you can email the commissions department and get a reply within 7-46 business days where they will ask you to explain your concerns again because it went over their heads and either the company hires brain dead employees or tells them to play dumb; I'm convinced. Employees are quitting left and right and implosion will soon follow. Pay your respects now and wish them well (even get Doug to take you to lunch on the corporate card because that's the only money anyone has in the company and maybe then you can even spit in his food) - because the company will not have any employees much longer and will shut down or file bankruptcy soon after. (Thats a good thing guys. Corrupt companies SHOULD fail)

The logistics industry has become very saturated over the years. The employees that got in at the right time are making a lot of money, but the newer reps struggle to grow their book of business due to so much competition. Echo will entice you with the opportunity to make a lot of money, but the chances of actually making commission are very slim. There isn't any variety to your work - you are essentially a warm body in a chair doing the same routine everyday: cold calling, booking shipments, putting out fires, dealing with unhappy customers. On top of that, you have several metrics that you have to hit every day or else you will be reprimanded - 60 cold calls everyday/ mandatory salesforce activity/ and so on. Do not expect to have any autonomy of your work. It is hit or miss with what manager you get - some are extremely helpful while others are a nightmare to deal with. Not much you can do about that. In short, I actually walked past a senior rep's desk that had a post-it note from a manager asking them to write a GOOD review about Echo on Glassdoor. They know their employees are unhappy but they will do little, if anything, to take their feedback seriously.