Does Edfinancial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Edfinancial Services employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Edfinancial Services. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Edfinancial Services?

89% of Edfinancial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Edfinancial Services 4.2 out of 5 for work life balance, 4.3 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Edfinancial Services?

Customer Service Representative (41) , Account Analyst (16) , Customer Service Representative (CSR) (16) , CRD (6) , Client Relations (6) , Supervisor (5) , Bpo Agent (3) , Customer Service (3) , Payment Processing Specialist (3) , Trainer (3) , Account Services Supervisor (2) , Analyst (2) , Bpo Client relations (2) , Client Relationship Specialist (2) , Client Service Representative (2)

What are the pros of working at Edfinancial Services according to real employee reviews?

"The benefits are great." ((in 24 reviews)); "Great people and leaders" ((in 9 reviews)); "Friendly coworkers and people who are great to interact with everyday." ((in 7 reviews)); "Flexible Schedules" ((in 7 reviews)); "Great Atmosphere!" ((in 6 reviews))

What are the cons of working at Edfinancial Services according to real employee reviews?

"Management heavy." ((in 11 reviews)); "The training was abysmal." ((in 8 reviews)); "Upper management is horrible." ((in 5 reviews)); "Difficult Hours Sometimes" ((in 3 reviews)); "They wont let you work from home until 6 months in even if it means you have to quit due to conflicts with working onsite." ((in 3 reviews))

What are employees saying about Edfinancial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Edfinancial Services layoffs and their outlook for job security at Edfinancial Services in 2026.

What are the top reviewed Edfinancial Services locations?

Knoxville , El Paso , Montgomery , Dayton , Enterprise , Tallassee , Lynchburg , Hattiesburg , Knoxville , Harrisburg

Edfinancial Services reviews

4.3

89% would recommend to a friend

(220 total reviews)

Tony Hollin

88% approve of CEO

87% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (220 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Edfinancial Services has an employee rating of 4.3 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Edfinancial Services employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

220 reviews

5.0

Apr 19, 2022

Great company culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They care about their employees. This is seen by the benefits offered, perks continually given and managers who ask for input to make the job better.

Cons

Growing pains are a current issue with a lot of additional employees just added to the company. Truly believe this will be worked out as EF gets settled with the new contracts they have been awarded.

2.0

Jan 13, 2021

Terrible place to work

Financial aid representative

Recommend

CEO approval

Business Outlook

Pros

Benefits were decent and you get extra on your check if you don’t take them

Cons

Management is awful, you can hardly get up from your desk, you take 200 phone calls a day but can barely help people

5.0

Feb 1, 2020

Great management and good pau

Trainer

Recommend

CEO approval

Business Outlook

Pros

Management really cares about making sure you're happy and you succeed, and making sure morale stays high even when things are stressful. The job itself can be exhausting because of how busy it gets, but every single member of management genuinely cares about the people working under them and wants to help you. There are a lot of opportunities for advancement but they're pretty competitive so you have to bring your A+ game if you want to be promoted off of the phones. The entry level pay is really good but the pay difference between that and the promoted positions isn't very much. Still, they pay better than most call centers and you don't have to worry about commissions or sales numbers because you're not selling anything.

Cons

Things can be very fast-paced or very slow-paced with little in-between. You can rarely if ever transfer callers to a supervisor so you have to be good at deescalating. Any positions outside of being a phone rep are highly competitive and coveted without offering a significant difference in pay. Medical benefits are overpriced and overall pretty garbage but that's par for the course for it being based in TN.

Viewing 19 - 21 of 220 Reviews

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Jobs at Edfinancial Services

Business Intelligence (BI) Developer-Knoxville Office

Customer Service Representative-Knoxville, TN-Oniste

First Impression Specialist-Knoxville, TN Onsite

Customer Service Representative-Montgomery Office, Onsite

Senior Business Intelligence (BI) Developer-Knoxville Office