Edfinancial Services reviews

"Virtual Office." This is a new change where you have to be on camera for your whole shift with your coworkers. I only work here because of the privacy and remote availability. With this virtual office change, I will be looking for other employment, and I know I am not the only one. They determine our workload by doing what is called observations where they watch us and see how many accounts we can work in an hour to determine what is a fair expectation. It sounds fair, but it rarely is. People tend to be able to do more than is expected during this hour due to the stress of our supervisor watching us and us wanting to impress them by going as fast as possible. It also seems to happen everytime that we get the easiest accounts to work during this 1 hour. This pace is not sustainable for a whole day. Due to being able to do so well during observations, they have enacted the "virtual office" because they want us to feel this stress all day long to be able to get the most numbers out of us even if it causes severe anxiety and burnout. If we don't perform well, instead of believing the goals may be unattainable, they see it as we are being lazy, unproductive, and wasting time. When that is not the case. We all want to do good, quality work. We are people, not robots. They send out so many changes, emails, training updates, etc but only give us 30 minutes a week to be able to read all of these and actually understand the information. Leadership is rarely on the same page. You get different answers to questions depending on who you ask, and often get steered in the wrong direction. Very frequent changes. Changes are not always a bad thing, but at some point, it is way too much to the point you feel brand new at your job even if you have been there for years. It often happens where they tell us all to do things one way, and then suddenly it is supposed to be done a different way. Instead of acknowledging that it is just different now, they gaslight us and tell us we have been doing it wrong this entire time, and it has always been the way they are saying, when it has not. They say they never told us to do it the original way, when multiple of us have records showing we have simply been doing what we were told. This has happened many many times. They encourage people in training to submit good reviews to raise their rating and make all of these promises, but they are lies. They tell you that if you do not work out in your current position, they will find you a spot where you shine because they have spent so much money in training you. But this is not true. They will discard you without a second thought when you begin falling short, even if you have been a good and reliable employee. They do give you quite a few chances to redeem yourself. But if you continue to fall short, instead of saying: "Maybe you are just not a good fit for this position anymore. Let's find you somewhere you will do well." (Like they promised they would.) They just fire you. Or make you feel like you have no choice but to quit. They have a fairly high turnover rate, and rely heavily on the newhires who see things through rose-colored glasses. If you raise genuine concerns to a certain supervisor, you are dismissed and told you are being too "negative." They do not care about their employees well-being, mental health, or any of that despite their caring claims. They only want people who can pump out account after account, and once you are unable to do that, they have no use for you. I have felt so burned out at this job for a long time now, and many other employees feel the same, but they truly do not care. They will drain you dry, toss you aside, and make it out that YOU are the problem even though MANY employees are experiencing the same issues and concerns. Most employees are scared to raise these concerns out of fear of being dismissed, belittled, or retaliated against. Frequent mandatory overtime that contributes to burnout. It's nice to be able to make extra money, but months of working mandatory overtime becomes exhausting, and then there are talks of increasing the requirement. They have an employee rewards program, but it takes a long time to actually be able to redeem anything. They rarely send out random points as a "good job" like they claim. They want coworkers to send points to each other, but interactions between coworkers is often discouraged as it takes focus away from your work. You are not supposed to ask any coworkers for help or anything. If these interactions are so strongly discouraged, what are we supposed to send each other points for going above and beyond when it is OFTEN strongly discouraged?

I want anyone reading this to know that I am not furiously lashing out, just trying to warn you. I watched this company go from a decent organization to a micro-managed nightmare. They always want more. I watched so many employees (who were far better employees than me honestly) get driven out by their demanding ways. Management can be very vindictive. It is the epitome of those “we’re a family!” organizations.