Ellucian reviews

3.7

67% would recommend to a friend

(1,396 total reviews)
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Laura Ipsen

76% approve of CEO

61% positive business outlook

Ellucian has an employee rating of 3.7 out of 5 stars, based on 1,396 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ellucian employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jun 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Used to be a great place to work during the SGHE days

Cons

Hertiage Datatel Management has run out all of the experienced old SGHE employees. Sales and Marketing Management does not even know the products or their target market. Workers are pitted against each and there is constant finger pointing. Old Datatel culture has taken over and it is no longer a productive place to work.

1.0
Apr 26, 2014
Recommend
CEO approval
Business Outlook

Pros

So far, my paycheck gets deposited on time.

Cons

If I asked my coworkers, I would probably find that, in recent years, most have had a new manager, on average, every 6 months due to chronic reorganization and turnover. Once, I found out about a manager change by email, and then I didn't hear from him again for months. That was when he scheduled my performance review. The gist of the review was this…he said that he "called around" to talk to a few people, and it seemed like I was doing a good job. I don't even blame him or any of my other managers. They have way too many direct reports. I won't go on. I think another reviewer covered this topic pretty well. Development leadership makes promises to customers and delivers nothing on some product lines, literally, for years. I understand that a company needs to make a profit. However, collecting maintenance from customers year after year and delivering nothing is plainly unethical (and unsustainable). I work hard and I care about personally providing a fair value to the customers that I serve. Frankly though, I'm not feeling good about the value that the company is providing to clients. The taint of that situation is making me feel dirty by association...like I'm participating in a confidence game. At this point I think I should just get out, but the non-compete agreement they made us sign to keep our jobs after the 'strategic combination' is ridiculous. I should have told them I wouldn't sign it and quit, but I naively believed that things would get better. Now I am stuck. Basically it says I can't accept a similar position for one year after employment ends even if they fire me without cause. The question is, what's similar? Anything in higher education, or with a software company, or anywhere in IT? The grapevine tells me that Ellucian is suing former co-workers over the agreement. I'm hearing that these people aren't even working in anything related to higher ed (which is the only industry where Ellucian competes). I guess I'll have to see a lawyer specializing in employment law to see if it's legal and enforceable. It's so sad that it's come to this. Honestly, I feel like this job was the biggest mistake I ever made. I feel that my time at Ellucian has been wasted, and I have done irreparable damage to my career prospects. Right now, I wouldn't recommend this company to a friend, a valued business contact, or my worst enemy.

2.0
Nov 18, 2021
Recommend
CEO approval
Business Outlook

Pros

- The people on the teams are generally wonderful people to work with - Independent work. No one is watching what we do every second - Decent health benefits, the Thrive cash is a cool little feature - Seems like a good culture due to the makeup of the teams, a lot of people are very dedicated to making a difference in higher education - Used to be a better work-life balance before everyone went remote

Cons

- No time for personal development and training. The team members from what I could tell, are desperate for training and discussions and there are almost no opportunities for shadowing or additional training. - Nothing comes from providing feedback to management. - Big focus on billable time vs actual development and quality work - Contracts/SOWs are poorly written and sales sells solutions to clients that don't actually work - Internal documentation is terrible and inconsistent - They do not listen to client feedback or complaints. If clients have been requesting a feature for decades, the company should consider implementing it and getting rid of outdated features that no one uses anymore. - No sense of direction. There's always a new initiative, but those on the front lines rarely see any of the impacts. - Constant turnover in management and in the executive area - Low pay compared to other competitors and it's very hard to get a raise. They only give raises once per year and it keeps getting later in the year. These are also only percentage raises unless you get a title promotion. - Very divided structure. Communication between departments is poor. They say they want to be a cloud based company but it's clear that the cloud area is disjointed. - Projects are set up to fail, clients aren't motivated and basic expectations to start a project are not met. - Need to hire more people. They are so focused on getting more billable hours, but there aren't enough people to do all the work. This is a conflicting message. - Not a lot of opportunities for career development and there is almost no training or team meetings like there used to be so it does not feel like we are a team anymore. - There was another comment about teaching racism and DEI. I completely agree with that poster and do not believe it benefits anyone to try and convince their employees that they have been racists all their life when that is not true. This company is going down a bad path if they truly want to be political and align themselves with the negativity that comes from that. - CEO is VERY motivated to push politics onto her employees. We don't need a written statement stating Ellucian's (her) views on every political event that happens. We're not activists and I don't want to be grouped in with a CEO's political opinions.

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Ellucian Response
4y
We are pleased to hear that your experience working with great colleagues who are committed to making a difference in education was consistent with our reputation for being a great place work. However, we are dismayed to hear about the negative aspects of your experience working for the company. That’s simply not who we are. Our culture consistently stands out as one of the reasons employees work at Ellucian. Ours is one committed to respect, learning and development and DEI. Our commitment is to make everyone feel like they belong, to support our ERG communities and make everyone feel empowered to speak up because everyone's perspective matters. We don’t politicize issues or impose political views on anyone, ever. On occasion, employees look for affirmation that they belong to an organization that respects the dignity of all human beings, and knows right from wrong. We are proud of our corporate social responsibility efforts and leadership position in the industry. It is part of our culture that helps makes Ellucian a desired destination for top talent.
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