4.0
Dec 19, 2016
Recommend
CEO approval
Business Outlook
Pros
Very flexible management team. During peak in the Fall and Spring, team leads ensure representatives are providing the best caller experience by reviewing past calls. My experience as a whole at Ellucian was a fairly positive experience. Position allows for upward growth in tech support.
Cons
Sometimes during even normal operating hours, some team leads would not review call feedbacks until several weeks after the call. This may result in habits that could be avoided if teamleads could address these issues more quickly. During training sessions for new clients, the presentations would often be very quick and not verbose enough to allow for questions.