Is Embassy Suites a good company to work for?

Embassy Suites has an overall rating of 3.3 out of 5, based on over 1,233 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 50% of employees would recommend working at Embassy Suites to a friend and 47% have a positive outlook for the business. The best reviews about Embassy Suites have been left by employees working as Sales Manager , Guest Service Representative and Night Auditor .

Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has been stable over the past 12 months.

How satisfied are employees working at Embassy Suites?

50% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and other perks" ((in 66 reviews)); "The staff is great and communicate well." ((in 44 reviews)); "Met some great people and enjoyed the work." ((in 40 reviews)); "Great coworkers and discounts on rooms." ((in 31 reviews)); "Fun work environment" ((in 13 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 94 reviews)); "Low pay and dealing with angry guests." ((in 84 reviews)); "long hours and very over" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 19 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

What are the top reviewed Embassy Suites locations?

Denver , Orlando , Tampa , Lincoln , San Antonio , Portland , Atlanta , Houston , Murfreesboro , Washington , San Marcos , Rogers , Dallas , Denton , Nashville , South San Francisco , Las Vegas , Huntsville , Charlotte , Austin , Loveland , Philadelphia , Phoenix , Frisco , Little Rock , Charleston , San Luis Obispo , Tigard , Norman , Oklahoma City

Embassy Suites reviews

3.3

50% would recommend to a friend

(1,199 total reviews)

Christopher Nassetta

66% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,199 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Oct 16, 2015

Best Customer Service Pleasant Great Atmosphere

Room service captain

Recommend

CEO approval

Business Outlook

Pros

This has got to be one of my most exciting and desirable places to work ever. I wanted to just bring a sleeping bag to work and live there.. I am serious every employee from upper management to even the Hotel general manager

Cons

I had to dedicate myself academically to pursue the career lifestyle I wanted, and I deeply regret leaving everyone was like a new found family

1.0

Oct 14, 2015

Love staying at Hilton's bit working for them not so much

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount stays at other Hilton properties that is about the only benefit that they have to offer that is worth working there.

Cons

Management is lacking! No team work at all even though they stress that it is a must it is so not.

4.0

Oct 12, 2015

Embassy Suites

Front desk

Recommend

CEO approval

Business Outlook

Pros

I've worked their for a while now and everyone is so caring and nice! They are awesome about working with schedules and they are always making sure every guest is taken care of. Guest leave our hotel happy and wanting to come back. Embassy is great at training employees as well.

Cons

They do not care about what their employees eat during break, the break room food is horrible. Also, the GM thinks he is better and superior than everyone and makes sure everyone knows it. He is rude and treats everyone like they are lower than him and stupid.

Viewing 1000 - 1002 of 1,199 Reviews

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Jobs at Embassy Suites

Front Desk Supervisor

Maintenance Associate

Embassy Suites

Embassy Suites reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Best Customer Service Pleasant Great Atmosphere

Love staying at Hilton's bit working for them not so much

Embassy Suites

Top companies for "Compensation and Benefits" near you

Jobs at Embassy Suites