Horrible attendance policy - Customer Monitoring Specialist ADT Employee Review

2.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Processes are simple once you learn terminology

Cons

The attendance policy at ADT is horrible. If you miss over 40 hours of unplanned time you’re at risk of being terminated. They don’t accept Dr notes as excused time so if you’re sick for more than 3 days, expect to have to fight with short term disability providers. They claim to be family oriented but they do not care if you have kids, people to care for, none of it.

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5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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