Very Good, but... - Field Support Center Tech Support 1+ ADT Employee Review

4.0
May 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Plenty of Training and opportunity for advance, decent pay, Work gets easier with time, Very Flexible.

Cons

Company needs to step up with their systems, they cannot expect to cover all of the US and Canada, when systems go down weekly, slowing down the whole process. Not a major issue as someone that worked for an IT department before, I understand that bugs and things of that nature happen, but ADT needs a little more quality in order to exceed expectations.

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5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

2.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and company branded van

Cons

Extremely long hours, no consistency with pay, mandatory 6 day work weeks with no notice, 3 installs a day so no time for my family, unethical business practices, no sense of work/life balance, working in extreme heat, cold, or thunderstorms, hazardous work environments, punishments for metrics that are calculated wrong by management, no room for advancement, no sense of routine, 8 hours of driving to and from locations some days, working fast and efficiently only gets you more work.

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