company rating - Customer Service Representative II ADT Employee Review

2.0
Nov 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Rewarding helping customer to feel safe in their homes/businesses. Being able to help them to feel confident in using their equipment when needed.

Cons

short lunches and micro managed

avatar
ADT Response
4y
Thanks for taking the time to leave a review. We are glad to hear that helping customers feel safe in their homes and businesses was ultimately a rewarding career. Additionally, we value your feedback and advice to management. Having a leader that values and respects their teams' opinions and input is crucial and we want to ensure we are holding true to that here at ADT. Thank you for the time you spent being a part of our ADT family.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

See reviews by: Helpful|Rating|Date|All