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ActiveCampaign

Engaged Employer

ActiveCampaign reviews

They truly care - Technical Support ActiveCampaign Employee Review

5.0
Mar 27, 2017
Technical support
Recommend
CEO approval
Business Outlook

Pros

Even as this company grows exponentially, it's amazing to find such a diverse, hard working group of people that truly care about doing their best for this company. This can only happen with great leadership, and boy do we have it here. All of leadership is willing to listen to your concerns, and they do a good job of respecting your feelings and thoughts. Jason truly cares about the employees, evidenced by the mass amount of perks you get working for this company. *When they say competitive salaries, it's not just buzzwords *Catered lunches every day *Stocked kitchen *CTA *Unlimited PTO *No dress code (within reason, of course) The list goes on. Opportunities are huge here and I'm happy to be along for the ride. Even with external funding for the first time, the culture has not changed which is extremely important to me. I trust this leadership team.

Cons

There aren't many, but no place is perfect (as close as this place is). Along with the great growth, comes growing pains. Not every new person will share the same work ethic as perhaps those who joined the team when it was much smaller, and sometimes it has lead to some members taking on a much larger work load because of it. I believe there is a sweet spot where you CAN hold everyone accountable and set expectations without negatively affecting the environment. However, I know this has been brought to the attention of leadership and it is being worked on, so this is less a con and more a "don't forget about this." Communication across teams has struggled a bit, but that is also being actively addressed.

Explore other reviews about ActiveCampaign

5.0
Jul 1, 2026
Senior accountant
Recommend
CEO approval
Business Outlook

Pros

Supportive team, strong collaboration, and opportunities to improve accounting processes

Cons

Some processes can be unclear, and cross-functional communication may sometimes be slow

avatar
ActiveCampaign Response
2w
Thanks for sharing this after more than a year at ActiveCampaign! Supportive teams, strong collaboration, and opportunities to improve accounting processes are real strengths, so we are so glad those are working well for you. We're streamlining approval workflows, improving how priorities get communicated across teams, and making it easier for functions like Finance and Accounting to operate efficiently without unnecessary friction. The goal is making sure all functions have the visibility and clarity they need to do their best work. We're also building out clearer progression frameworks so the path forward is defined and accessible. If you want to talk through what growth looks like for your role specifically, your manager is a great place to start that conversation! We appreciate you being here and the work you're contributing to the Finance team and all of AC!
2.0
Mar 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Top-Tier Benefits: Exceptional rewards package, including 100% employer-paid insurance, HSA and 401(k) matching, flexible PTO, and daily free lunch in the office -High-Caliber Colleagues: The staff and senior levels are incredibly talented and hardworking. There is a strong sense of camaraderie and a shared drive to tackle complex projects despite resource constraints.

Cons

-Leadership Culture: There is a noticeable "clique" culture within the leadership tiers. It is difficult to have your voice heard or secure a promotion if you aren't part of the internal social circle, which undermines meritocracy. - Strategic Misalignment ("Active Intelligence"): The company is pouring all resources into an aggressive pivot toward becoming an AI marketing tool. This feels like a forced branding exercise rather than a response to Product-Market Fit. As a result, the core business is struggling, and the strategy feels reactive rather than stable. All business principles are being thrown out the window. - G&A Viewed as a Cost Center, Not a Partner: Leadership treats Accounting and G&A as a "back-office" expense rather than a strategic function. Consequently, the team is chronically under-invested in and understaffed. - Burnout to Protect Margins: To maintain specific margin targets, the team is expected to "do more with less." This leads to significant overwork and a lack of bandwidth for professional development or process improvement.

6
avatar
ActiveCampaign Response
4mo
Thanks for the detailed feedback. Benefits and the quality of people here are real strengths, and we're glad those worked for you! On the leadership and meritocracy mentions, we've been intentional about creating clear career frameworks and promotion criteria to ensure advancement is based on impact and performance, not proximity to leadership. If you left before those changes or they weren't visible in your part of the organization, that timing matters. The Active Intelligence characterization misses some context. This isn't a pivot away from our core business - it's enhancing what we already do in marketing automation with AI capabilities that customers are asking for. Our core business continues to grow, and the AI strategy is additive, not replacement. That said, we appreciate the feedback if the communication around why we're investing here didn't land clearly while you were on the team. On G&A resourcing, we've increased investment in Finance, Accounting, and operational teams significantly over the past 18 months, including headcount additions and process improvements specifically to address capacity constraints. If your experience predates that or you were in a pocket that hadn't seen those changes yet, the under-resourcing you felt was something we were actively working to fix. For prospective employees: ask about how we're resourcing support functions, what our AI strategy means for the core business, and how career progression works. You should get specific, clear answers! If you have any other input, we invite you to share with the People team.
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