High growth brings learnings and opportunities! - Customer Success Manager (CSM) Airtable Employee Review

5.0
Jun 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Airtable is a fantastic place to work - I've been lucky to have some of the best leaders to work with and for, and the quality of individuals that we have on to the team are really smart, strategic, curious, and resourceful. The tool has continued to develop at a really fast speed which has been awesome to see over the past couple of years. Finally, Airtable cares about us as individuals. It has been tough to navigate through a pandemic and Airtable has continued to lead with a growth mindset but also with the individuals' health and wellness first and foremost. The compassion of my team, and the opportunities to color outside the lines and participate in projects outside of my direct role has been a really impactful experience here at Airtable.

Cons

Small con - As we have encountered high growth over the past 3 years, we've also encountered growing pains. We're not yet at the corporate stage yet but late stage startup so we haven't figured everything out yet so processes iterate as we grow and learn. Change is the only constant.

Explore other reviews about Airtable

5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Office culture is amazing - dedicated "culture ambassadors" (a recruiter and engineer) plan events in the NYC office , and they're doing an amazing job, not to mention daily interactions and lunches with a strong in-office presence. Coworkers on my team are incredibly smart, kind, and thoughtful. In my experience, there is a total absence of known smart but "difficult" people, which is unheard of. Really interesting, technically deep projects, since we are fundamentally a data company. Perks and benefits are great. One of the rare tech companies that still seems to have all the right values regarding DEI, work life balance, and keeping its employees happy.

Cons

Not sure what the outlook is on the future of AI - we're certainly at a major inflection point with a new CTO and a lot of AI initiatives, and it remains to be seen how it goes. Quality of managers seems to be mixed. High management turnover, but that's the industry right now.

2
4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- great flexible product, heavily dogfooded - generally nice and smart coworkers - all my EMs have been great - comp and benefits are good

Cons

- codebase is pretty heavyweight, a large monorepo - distributed and remote-friendly company means you don't get much face time with many of your coworkers - recent wave of departures and re-orgs has been a bit chaotic

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