Pros
- the product is great (if you take the time to learn it and keep up with the product launches. - my colleagues are life long friends and so incredibly smart & driven - recently launch a customer feedback loop workflow to directly tie feedback to prioritize product development - my various first line and second lines leaders seem to really care about their ICs
Cons
- above the 2L leaders, I don’t think the sales executives have any clue how to sell airtable. - there is only only women in 2L leadership and above and all the rest our men (mostly white) - leadership is out of touch with how to support us. They exclusively focus on enabling PG, but no enablement on how to run effective deal cycles. - leadership rarely joins calls with either the ICs or customers to seek to understand where we are struggling. - Churn contraction is getting worse and no one seems to give us any enablement on how to mitigate and they don’t see very interested in seeking to understand why!!