Amature Hour at Airtable - Customer Success Manager (CSM) Airtable Employee Review

2.0
Jun 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Intelligent, hard working and awesome IC/coworkers make it possible to put up with all the BS going on at any given time. Frontline managers are awesome and have your back despite their hands being tied by senior leaders. Product has HUGE potential if we can actually deliver enterprise level software.

Cons

Senior leadership, especially VPs and C-staff, are junior varsity trying to play in the big leagues and failing miserably. The nepotism is awful and is the key reason our company is slowing decaying from the inside out, as we continue to promote from within and the people being tapped are underqualified; not to mention our sales team continues to hire all of their buddies from Datadog and they are underqualified, entitled tech d-bags who are destroying our culture from the top down. C-staff are big vision people without the ability or skills to execute and they seem to be intimidated to engage with true enterprise c-staff or senior leaders at our customers. Airtable desperately need to hire professional senior leaders/c-staff who know what they are doing, have a proven track record for building a Saas company at scale and have experience leading companies to IPO readiness.

Explore other reviews about Airtable

5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Office culture is amazing - dedicated "culture ambassadors" (a recruiter and engineer) plan events in the NYC office , and they're doing an amazing job, not to mention daily interactions and lunches with a strong in-office presence. Coworkers on my team are incredibly smart, kind, and thoughtful. In my experience, there is a total absence of known smart but "difficult" people, which is unheard of. Really interesting, technically deep projects, since we are fundamentally a data company. Perks and benefits are great. One of the rare tech companies that still seems to have all the right values regarding DEI, work life balance, and keeping its employees happy.

Cons

Not sure what the outlook is on the future of AI - we're certainly at a major inflection point with a new CTO and a lot of AI initiatives, and it remains to be seen how it goes. Quality of managers seems to be mixed. High management turnover, but that's the industry right now.

2
4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- great flexible product, heavily dogfooded - generally nice and smart coworkers - all my EMs have been great - comp and benefits are good

Cons

- codebase is pretty heavyweight, a large monorepo - distributed and remote-friendly company means you don't get much face time with many of your coworkers - recent wave of departures and re-orgs has been a bit chaotic

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