Culture took a turn for the worst - Customer Success Manager Airtable Employee Review

3.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay, benefits, and work/life balance.

Cons

Rapid changes in product, and no vision whatsoever. Totally different company than 2 years ago. CEO is checked out and just looking to get acquired at this point. RIFs have torn apart the CSM org due to lack of executive leadership, and now the "strategy" is leaning into the scaled side and overloading the Majors CSMs.

Explore other reviews about Airtable

5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Office culture is amazing - dedicated "culture ambassadors" (a recruiter and engineer) plan events in the NYC office , and they're doing an amazing job, not to mention daily interactions and lunches with a strong in-office presence. Coworkers on my team are incredibly smart, kind, and thoughtful. In my experience, there is a total absence of known smart but "difficult" people, which is unheard of. Really interesting, technically deep projects, since we are fundamentally a data company. Perks and benefits are great. One of the rare tech companies that still seems to have all the right values regarding DEI, work life balance, and keeping its employees happy.

Cons

Not sure what the outlook is on the future of AI - we're certainly at a major inflection point with a new CTO and a lot of AI initiatives, and it remains to be seen how it goes. Quality of managers seems to be mixed. High management turnover, but that's the industry right now.

2
4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- great flexible product, heavily dogfooded - generally nice and smart coworkers - all my EMs have been great - comp and benefits are good

Cons

- codebase is pretty heavyweight, a large monorepo - distributed and remote-friendly company means you don't get much face time with many of your coworkers - recent wave of departures and re-orgs has been a bit chaotic

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