Employee focus has been lost - Manager Alaska Airlines Employee Review

2.0
Apr 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Some amazing people to work with and the company has a great focus on the external customer. Annual bonus has been fantastic the last few years as the company has been meeting all its metrics.

Cons

They just took away a week of vacation from management, which typically means the labor groups are next. Never heard of a company making amazing profits and numerous awards taking away vacation from its employees. How does that make sense? Employees are seeing this as greedy. Their communication to employees about change is horrible and HR comments are often insensitive. Pay is low compared to same jobs at other companies. HR admits they use national averages for their wage comparisons, knowing that's not what we are competing against and the areas we operate have far higher average wages. New employees with less experience in a role can make just as much as those with far more experience and have been at the company for several years. Essentially, you are rewarded for being new and not for being committed.

Explore other reviews about Alaska Airlines

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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