The Worst Job I have EVER had!!! - Customer Service Agent Alaska Airlines Employee Review

1.0
May 4, 2016
Recommend
CEO approval
Business Outlook

Pros

The health benefits are good - 401k -

Cons

They pay is too low for the abuse you take on a daily basis. If you are full time you must work mando OT - if you don't sign up for it, the supervisor's sign you up for it. You cant be late - not even a minute...they will fire you. You can't hang up on anyone - or they will fire you. You cant transfer a call - or they will fire you. You work all they time so you never get to use the flight benefits.....Management never speaks to you - and heaven forbid if you talk to your neighbor - management comes out of their glass offices and tells you to get back to work. You have NO interaction with any of your co-workers - so on breaks - no one speaks to one another. They make you work when you are sick, so you are always sick - because they never clean the office. The floors are filthy, the break room is filthy, the vents have fuzz all over them. There are so many rules - they even control what kind of bag you bring your lunch in....they have no compassion for their employees, yet you have to watch empathy and compassion videos for training - The company works you like a sweatshop-work til you drop dead.

Explore other reviews about Alaska Airlines

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

See reviews by: Helpful|Rating|Date|All