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Alaska Airlines

Engaged Employer

Alaska Airlines reviews

You know how to hire great people, you just don't know how to keep them! - Customer Service Agent Alaska Airlines Employee Review

1.0
Jun 19, 2008
Customer service agent
Recommend
CEO approval
Business Outlook

Pros

Before working for Alaska Air I thought that they were the "Cadiallac" of Airlines. After working there not so much.

Cons

Flights were oversold, delayed or mechanicals and Supervisors were never around to support the front line employees the supervisors went into hiding. Alaska Air should eliminate the unions as they were only good for protecting poor preforming employees. Overtime was never distributed evenly amoung all employees. If you were a new hire and you didn't volunteer every 48 hours to work overtime you were automatically given mandatory overtime.

Explore other reviews about Alaska Airlines

2.0
Jul 7, 2026
Flight attendant
Recommend
CEO approval
Business Outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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