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Alaska Airlines

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Alaska Airlines reviews

Reservation Sales Agent - Reservation Sales Agent Alaska Airlines Employee Review

2.0
Mar 10, 2016
Reservation sales agent
Recommend
CEO approval
Business Outlook

Pros

Travel Benefits. Home Agent option.

Cons

Low hourly rate, poor management, no holidays or vacation. Sick time is accrued, but if you use it more than 3 times a year you are penalized. Mandatory overtime (3 hours) happens more often then not--the only way to avoid the mandatory overtime is by volunteering and working 2 hours of overtime. There are more than 200 shifts to bid on your own time, but only on an office computer. Seniority is based on age within a group of new hires, the youngest agent gets whatever is left.

Explore other reviews about Alaska Airlines

2.0
Jul 7, 2026
Flight attendant
Recommend
CEO approval
Business Outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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