Pros
All of the people I met were kind and helpful. You will grow and have a good relationship with the team if you are self-motivated and show that you're open to learn. Remote work is a pro, no having to commute and such, but you still have to some weekend coverage. Pay is better than most national triaging companies.
Cons
I found out quickly that triaging wasn't for me. You will be tied to your desk with queued phone calls waiting to be picked up. Calls are fairly high volume. It's different from bedside nursing and you have to adhere to nationally developed guidelines. If a "triage recommendation" does not exist, you cannot bring it up to your patient unless it is brought up by them first, and this is true for all triaging companies locally or nationally. I also was not a fond of the timed breaks. PTO will be taken from your PTO bank if you do not meet the exact 8.0 hours at the end of the day. You get two 15 min (unclocked) breaks and one 30 min (manually clock in and out) break. I believe some meetings are even unpaid that you have to adjust your timecard for. You will take a big pay cut transitioning from bedside. They were not willing to budge on pay negotiation, and idk why but it's harder to trade shifts than with bedside nurses.