2.0
Jul 20, 2026
Former employee, less than 1 year
Hartford, CT
Recommend
CEO approval
Business Outlook
Pros
Remote/work from home makes it easy.
Cons
Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.