Okay. - Technical Support Agent Alorica Employee Review

2.0
Apr 3, 2012
Recommend
CEO approval
Business Outlook

Pros

*9.50 to start * 1 week training * overtime The test to become a rep isn't hard and some employees are just awesome.

Cons

You have to call in if your going to miss work even if your in accident and are unable to talk. OT can be taken away, sometimes isn't even on the check. Not really good training or management my supervisor just yelled at people in front of other employees and acted like this was fine. No pay raise.

Explore other reviews about Alorica

2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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