Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Alorica

Engaged Employer

Alorica reviews

Great coworkers, less than great management. - Customer Service Representative Alorica Employee Review

4.0
Oct 12, 2018
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

I get along with everyone, including my own Team Lead/Manager, and was promoted by $0.50 just a few months after working there.

Cons

The company enforces strict and sometimes unreachable goals on handle time, adherence, etc. You are constantly aware of the ticking clock and have to time your breaks (including travel time to and from your desk) perfectly to have good adherence and make the monthly goal. Handle time is even harder, especially after being promoted to escalations, for upset customers. Goal is 6:25 minutes. My average is closer to 10:30.

Explore other reviews about Alorica

2.0
Jul 20, 2026
Customer service agent
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

See reviews by: Helpful|Rating|Date|All
Related searches: Alorica jobs | Alorica salaries | Alorica benefits | Alorica interviews
Alorica reviewsAlorica Customer Service Representative reviewsAlorica review