Customer service=OK, Customer service/sales=no so good - Anonymous employee Alorica Employee Review

best jobbbbbbb ever man love it

no cons i can think of

Remote/work from home makes it easy.

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.