Good starting place - Customer Service Representative Alorica Employee Review

4.0
Mar 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Alorica offers good pay for what we do. It's a good starting place while working and going to school. Opportunities to try new projects are often available. There is a lot of room for growth and the willingness to help students out is great. There is constant growth and the incentives available are good. The work for performance bonuses are great because the employee is the one who can control if they get these bonuses.

Cons

The point system is weird rather than give points or take points there should be a better way to structure absenteeism and time off. There is a lot more emphasizes on what the clients need and how we as the employee should change to suit the customer's need, but there isn't as much emphasis on appreciating the employees who go out of their way to meet these needs.

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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