Corporate - Quality Assurance Analyst Supervisor AmTrust Employee Review

Working from home, Great work-life balance,

Slow advancement, too many meetings

Lots of holidays, the company observes jewish and federal ones

- aggressive push for AI optimization - intense micromanagement (all activity is monitored by AI, length and frequency of phone calls are tracked as well) - sudden RTO mandate after years of operating on a hybrid model. Top performers are leaving and the workload is becoming unmanageable due to staffing shortages - old software that constantly lags or freezes. All efforts to “update” the system seem solely focused on creating new AI tools that don’t address our day to day workflow