SQAA - Systems Quality Assurance Analyst I AmTrust Employee Review

Great company culture. Ample time provided to train and build skills.

There are layoffs at the company. Company is moving away from full remote work.

Lots of holidays, the company observes jewish and federal ones

- aggressive push for AI optimization - intense micromanagement (all activity is monitored by AI, length and frequency of phone calls are tracked as well) - sudden RTO mandate after years of operating on a hybrid model. Top performers are leaving and the workload is becoming unmanageable due to staffing shortages - old software that constantly lags or freezes. All efforts to “update” the system seem solely focused on creating new AI tools that don’t address our day to day workflow