Pros
AEP was an awesome company when I joined. I worked with smart people, roles were defined, busy work kept to a minimum. It wasn't perfect but I felt it was the best employer I have worked for. Everyone worked hard and we were dedicated to providing excellent customer experience. To this day, I am not clear on what our Board was thinking when they blew up the organization. I guess you just don't know what you have until it's gone.
Cons
Today, our systems are incredibly slow, very buggy and require data be re-entered several times. That means, every time the data changes in one system, you have to manually change it in every other system. There are tons of off-line spreadsheets and graphs to help us track metrics. Our new CEO indicated his intent to standardize and improve processes across the enterprise. That was months ago....