Payroll is an Absolute Nightmare - Social Media Evaluator Appen Employee Review

2.0
Dec 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Work from home, set your own hours.

Cons

Lack of personal communication, everything is email and you don't get the answers you are seeking. You cannot reach a live human being via their phone number either. Contracts are terminated without notice. The work is extremely tedious, repetitive and stressful. PAYROLL is a nightmare. If you ask for paper check, you will receive it approximately 10 days AFTER payday. If you use direct deposit or pay card, who knows how long it will take. The company has just turned over their payroll deposits to a company called Payoneer who sends the money to ACHDirect for processing. When the direct deposit doesn't show up in your bank account, Payoneer is full of excuses, their customer service is rude and Appen payroll is completely checked out and will not respond to your emails. Payoneer will tell you that it takes up to 5 business days to receive a direct deposit, then they will tell you 1-3 business days. Either way, your money is out in cyberspace, ACHDirect does have a tracking number to trace the funds and without that, your bank can't find your money.

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Appen Response
9y
Thank you for your feedback. We acknowledge and apologize that the transition to a new payment provider has caused you to feel as though we are not providing the service you deserve. The decision to move to a new payment provider was made to better service the needs of our independent contractors worldwide. We understand that with the change there has been some confusion around timing of payments. Please refer to the documents we distributed prior to the transition which explain the payment disbursement timeline depending on your choice of payment method. We appreciate your patience during this process and encourage you to email us with any additional concerns at feedback @appen.com.

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5.0
Dec 2, 2025
Anonymous employee
Recommend
CEO approval
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Pros

The work tasks are relatively clear, and my colleagues are very friendly and always offer help when I don't understand something. The company's policies and culture are also very transparent.

Cons

Sometimes due to urgent work delivery timelines.

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5.0
Sep 28, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at home on the computer.

Cons

Lack of proper communication. No phone communication whatsoever, only by sending in tickets and emails. They hired me for a project for me to review advertisements and I worked hard at this task and always looked back at the materials as a guideline to keep all my answers as per how they want them to be. However, this was not good enough for them and I was retested. Of course, I knew they would fail the retest and fire me immediately. In addition, I have been putting in my house on my time sheet and they have not paid me once. They claim I will be paid for the hours I billed for but I have not seen any money yet. I am giving up on seeing any pay and my working with Appen has been a total waste of my time when I could have been putting in my efforts working for someone else.

166
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Appen Response
8y
We’re very sorry to hear about your negative experience with Appen! Please feel free to contact us at feedback@appen.com; we would love to hear more information about your situation in hopes that it will help us improve our processes. - HR Manager
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