Web search evaluator = Ads analyst - Web Search Evaluator Appen Employee Review

1.0
Sep 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home Work when you want

Cons

Unpaid training Confusing guidelines Very slow customer support Very confusing rating system Boring, repetitive and low pay Let me start by clarifying the job title, I was hired to be a Web Search Evaluator - thinking I was going to perform various search related tasks, turns out my real role was Ads Evaluator. If you ask me, the first one sounds way less boring but they still gave me the latter without any explanation. After i spent over 20 hours going through all possible documents, guidelines, quizzes and videos, i finally got hired. Oh, and one of the requirements to get this job was to find a stranger and have him/her sign and put contact information on an Immigration and Customs form under the threat of jail and fine for false information (they recommended ANY random Ups or FedEx manager which is just ridiculous!). I wish i could describe the face a local FedEx manager made when i brought the form and politely asked him to sign... Soon after I got the job, I did a little search and found out most people with the same exact job at Appen were making between $12-14/hr. How come they only offered $10/hr to me (i live in US)? Majority of tasks are really boring. I'm supposed to read the boring ads and rate them according to specified guidelines. Only... the guidelines are subjective and what to me seems like totally bad and annoying ad - to them is perfectly fine! So, in the end I had to lie to myself, because that's the only way of being 90% accurate. Plenty can go wrong with the rating system they invented. Reading some of the reviews for Appen here I am puzzled by all 5-star reviews by ecstatic workers. What is so glamorous about making $7/hr (after taxes) for working 4 hours a day rating these boring ads (that don't make any sense)? Oh, great job, i've just made $107 for sitting for 20 hours on my computer this week, but I will only get paid for 15 hrs because reading instructions and doing parallel web search to get a better understanding does not count towards working hours! I make more than twice the amount after just one 8 hr day at my day job compare to what i make at Appen struggling for almost 2 weeks!!! I'd like to have a job that pays for ALL my time spent working not just SOME.

Explore other reviews about Appen

5.0
Dec 2, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work tasks are relatively clear, and my colleagues are very friendly and always offer help when I don't understand something. The company's policies and culture are also very transparent.

Cons

Sometimes due to urgent work delivery timelines.

1
5.0
Sep 28, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at home on the computer.

Cons

Lack of proper communication. No phone communication whatsoever, only by sending in tickets and emails. They hired me for a project for me to review advertisements and I worked hard at this task and always looked back at the materials as a guideline to keep all my answers as per how they want them to be. However, this was not good enough for them and I was retested. Of course, I knew they would fail the retest and fire me immediately. In addition, I have been putting in my house on my time sheet and they have not paid me once. They claim I will be paid for the hours I billed for but I have not seen any money yet. I am giving up on seeing any pay and my working with Appen has been a total waste of my time when I could have been putting in my efforts working for someone else.

166
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Appen Response
8y
We’re very sorry to hear about your negative experience with Appen! Please feel free to contact us at feedback@appen.com; we would love to hear more information about your situation in hopes that it will help us improve our processes. - HR Manager
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