Pros
The company is very polished when it comes to company culture. There is a ton of investment into ensuring the culture is upbeat and friendly. Asurion is very structured, very minimal gray areas due to them pushing forward and remaining solution-driven. Being a Call Center Supervisor (Coach) is interesting. I knew all my peers were doing their role and I knew that my employees would do their job because our coaching sessions were recorded. If you're looking for a role where you can aimlessly go into work, this is a great place. The company has a lot of guidelines and parameters in place to guide you to success. Imagine yourself as a bowling ball going down the lane with bumpers - you will succeed if you want to.
Cons
Too much structure hindering my ability to create, innovate, and think. You're instructed and coached to do things the Asurion way - and their way only. No one is going to question it because most of their Coaches are internal hires with no leadership experience. If you're an external candidate, please proceed with caution. This Asurion world is a Utopian and they're not looking for folks to rock the boat; Asurion Leadership will say that they want it, but it's they're programmed to say it. Additionally, your direct reports will dislike you because you're external, because you're not knowledgeable in their role. Be prepared to overcome that and build rapport with them... oh wait, you can't because Asurion gives you a list of questions to get to know each employee taking away your creativity and authenticity to have an organic conversation. The weekly coaching sessions with your direct reports will need to be 100% recorded and you will need to follow the guidelines Asurion has in place for an effective coaching. This will be followed up with a feedback session form your manager to ensure you're in compliance with the coaching guidelines they have in place.
