Not Great - Customer Serice Representative BambooHR Employee Review

2.0
Jan 27, 2022
Recommend
CEO approval
Business Outlook

Pros

The people there were awesome!

Cons

Everything else was rough. They did not provide enough training to help you feel confident to help customers with the complicated software. You're under a lot of pressure and don't get the support you need from higher ups. I depended on my fellow reps to help and it was exhausting for them and me. You definitely don't get compensated enough for the stress and work you put into that job. Left after a few months.

Explore other reviews about BambooHR

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Pleasant company atmosphere Coworkers want you to succeed

Cons

Lead gen slow at times Management/employee positions take a long time to fill

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

For many years, BambooHR was a genuinely great place to work. Most of the people are outstanding, and the company built its reputation on a culture of trust, autonomy, and empowerment. I made lifelong friendships here and learned a tremendous amount during my time with the company.

Cons

The BambooHR of today feels very different from the BambooHR that attracted so many employees in the first place. Over time, the culture has become more corporate and political, with decision-making increasingly centralized and less autonomy for managers and teams. The company that once encouraged ownership and trusted employees to help shape outcomes now feels more focused on top-down alignment and process. For those who value autonomy, influence, and being heard, this shift can be frustrating. Compensation and career growth have also become less compelling for long-tenured employees. I chose to leave because I no longer felt aligned with the leadership philosophy, the cultural direction, or the career path available to me. While I’m grateful for my time here, I would encourage candidates to understand that the culture many former employees speak fondly about may not be the culture they experience today.

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