Great coworkers and managers, non-competitive pay - Support Hero BambooHR Employee Review

4.0
Jul 31, 2023
Recommend
CEO approval
Business Outlook

Pros

-Never met a more fun or helpful group of people to work with. Co-workers were inspiring and made you want to contribute. -The product itself was pretty cool and interesting to learn. -Managers were great and had your back. -There were extensive resources available for every situation and processes were very organized compared to some other SaaS companies in the area. Perhaps due to how BambooHR is older than many of the others.

Cons

-Metrics could be difficult to meet at times. -I found that the pay was not competitive with other tech companies in the area, especially for the level of quality expected in the Support department. This is even taking into account the other comp benefits they offer, like Paid Paid and bonuses. -Because the co-workers are so great, certain promotions and opportunities can be really competitive.

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BambooHR Response
2y
Thank you for sharing your perspective on your role within our Customer Experience team. Your insights help us recognize areas where we can make improvements to provide an even better experience for both our team members and customers. If you have any additional suggestions or thoughts, we'd be interested in hearing them. - Anita, Head of HR

Explore other reviews about BambooHR

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Pleasant company atmosphere Coworkers want you to succeed

Cons

Lead gen slow at times Management/employee positions take a long time to fill

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

If you’re complacent with being told what to do and are OK with the pay, you will be OK working here

Cons

There might not be enough space for what I have to say. Management is full of narcissist. Little to no accountability or responsibility from management. Management job is supposed to be helping the team and supporting them and learning the job which they extremely lack in. If you are OK with having someone tell you how to do your job that doesn’t know how to do your job then, you’re in luck. When the team was failing to hit quota, their solution was to keep it the same while calling the BDR‘s complacent. Management also failed to recognize that reps were obtaining quota only through going to events. A work colleague of mine gave feedback in a meeting and was later criticized for providing feedback. After that meeting, he was told not to speak up in a meeting like that. Yet they say they welcome feedback. Management finds time to do things that don’t benefit the team or add extra task to their plate. The organization also loves pointless meetings that can be summarized in two short sentences. My last piece is that the team has a mutual feeling about management and suckers up to them because they are playing the . Bamboo fails to recognize their weaknesses and if they managed to succeed, I would be impressed with how it’s been ran.

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