Management made a lot of changes in the time I was there that made our lives more difficult. You were also expected to give a very high amount of effort for pay that was mediocre. Certain positions require you to basically be on the phone all day nonstop which can be extremely draining, and you get berated if you do not meet their metric expectations, even when some things are out of your control. Lots of clients got passed our way that were frustrated because they felt they had been deceived in the sales process about what our software could do, and in turn they gave us negative reviews, which made our performance look poor even when we helped them to the best of our ability.
Many members of my team were also quitting at the same time that I left because they felt stressed constantly trying to attain the very high weekly goals that were being asked for. We had a meeting in which they basically announced that there was no room for growth or promotions for anyone in the foreseeable future which was the last straw for a lot of people. Lots of us were in a private group chat together just so we could express how we truly felt about things as we did not feel safe doing so during meetings with management. Toxic positivity was rampant and no one felt like they could say anything bad about policy changes or new pay structures.
I also agree with the other reviews that have mentioned the somewhat "juvenile" trainings that we had. It felt like a lot of the focus was on being a quirky, cool place to work and patting themselves on the back rather than addressing the underlying issues with the software.
