With the pay increases, the amount you received depended on your manager. Not everyone got the same percentage, and after researching this, it became clear that the raises weren't based on performance either. Instead, they were determined by the manager's perception of what their team deserved. This system is highly unfair because we don't have a say in who our managers are.
The management team's policies are inconsistent, leaving most team members feeling like they are an afterthought. Taking vacations is challenging because you end up shouldering the workload of team members who are away. It would be straightforward to reassign clients away from Payroll Project Managers (PPMs) on leave, but instead, clients are handed over and added to another team member's workload to complete.