Pros
Good benefits, good remote work opportunities.
Cons
Beyond is key word. As in beyond toxic. Upper management has not had employee trust in years. Instead they foster a toxic environment where you live in constant fear of being written up, or as management puts it “coached up or coached out”. This place doesn’t understand or appreciate the hard work and stress involved for any non-salary employee. They solicit “feedback” under the pretense of challenge the idea not the person. However this is a flat out flagrant lie. If you get suckered into providing feedback, you get called out openly in meetings where this feedback is dissected and you are openly humiliated, mocked and it is heavily implied you are somehow incompetent. The axiom hard work pays off isn’t acknowledged here at all. Raises, bonuses and promotions are lopsided, inadequate and given to those who are not qualified other than being popular or someone’s favorite. There have been repeated complaints about this in the employee reviews but it’s never spoken of or addressed. If you so much as dare to bring up cost of living or being paid fairly, the senior director will belittle you and openly scoff at you. She will then provide a long winded explanation that this company pays competitively. Rest assured it does not. The only reason entry level agent oh was raised to $15/hr was due to the fact the company got in hot water with Washington state and had to open a facility there where minimum wage is $15/hr. In my position I am literally cents above minimum industry standard for pay, and that didn’t happen until a few years ago. Given my experience in retail, management and leadership I stand head and shoulders above others and yet get paid far less. Were it not for the simple fact I need money to pay bills I’d have quit long ago. The moment I get hired on elsewhere is the moment I quit this hell hole with zero notice.