No raises, no bonuses, job titles chgd to prevent matching industry standard - Service Desk Manager Black Box Employee Review

1.0
Mar 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Not even one single pro

Cons

Dreadfully low salary, no raises, got one $80.00 (yes $80) bonus in almost 6 yrs. Every new CEO introduces a new performance review to pretend to offer raises. Somehow they always fall through and raises are never given. In fact, they changed all job titles to prevent paying employees the industry average for all positions. Received one $0.50 raise in almost 6 years there. Mgmt. is bullies and micromanages and HR looks the other way. Once reported an incident with a manager to HR and the HR rep said verbatim "I know him, he would never do that," so i never reported another thing. Mgmt doesn't value team member contributions. Worked for a supervisor that was blatantly sexist, consistently spoke down to his employees, and even referred to his team members as "slaves picking cotton," when describing how they were lazy and didn't work during the day, so that they could take advantage of overtime. His behavior was so brash that I developed severe and nearly debilitating anxiety, at which point I quit. To thank me for nearly 6yrs of service, I was told that I should have, while dealing with severe anxiety, figured out who I could report it to, since I no longer felt comfortable speaking with HR. I was chastised for not digging deeper to figure out who I could go to above HR. I was actually even asked why I didn't report to HR that I felt uncomfortable talking to HR!!!!! Disgusting. Turnover is EXCEPTIONALLY high as a result of poor management. Morale is ridiculously low. I would give 0 stars if I could

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Black Box Response
6y
Thank you for providing a review of Black Box. I apologize that you had such a negative experience with us; that is certainly not the type of environment we aspire to provide for our team members. As the Chief Human Resources Officer, I take these claims to heart. If you are open to sharing specifics with me directly, you can message me directly at svp@blackboxdotcom. Thank you again for your feedback.

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5.0
May 14, 2026
Anonymous employee
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Pros

Dynamic work environment and outstanding leadership

Cons

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2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

There genuinely are a lot of great people working here but they are often lower level employees. Great work-life balance and flexibility (for the most part..) Solid benefits package(health insurance, PTO, etc)

Cons

Communication with management is very poor. They hardly consider the opinions of the “worker bees.” Compensation and incentives slowly eroded while you continue to take on more work. “Feathers in your cap” does not count as compensation. Very little, if any, commission. Far too aggressive targets for the resources available. Extreme offshoring of existing positions leading to everyone feeling like they have a gun pointed to their head. Executives hardly have any idea what their organization even looks like on a day to day basis. “Visionary” executives don’t cut it. Most importantly: non-existent path for career development and growth. Taken advantage of, especially in this role. Major conflicts of interests with AM’s and management surrounding growing out of the SSE position.

2
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