Mixed Experience at Black Box Network Services, San Jose - Anonymous employee Black Box Employee Review

3.0
May 25, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Support for professional development. Cooperative branch offices that enable nationwide and international customer support. Financial capability to fund any profitable project.

Cons

For all of the talk about collaboration and resources available from Regional and HQ, requests for help often go unanswered. No one has seen a raise in five years. A recent pro-union vote has institutionalised a long standing breakdown between installers/technicians and management.

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5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Dynamic work environment and outstanding leadership

Cons

nothing that i can think of

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

There genuinely are a lot of great people working here but they are often lower level employees. Great work-life balance and flexibility (for the most part..) Solid benefits package(health insurance, PTO, etc)

Cons

Communication with management is very poor. They hardly consider the opinions of the “worker bees.” Compensation and incentives slowly eroded while you continue to take on more work. “Feathers in your cap” does not count as compensation. Very little, if any, commission. Far too aggressive targets for the resources available. Extreme offshoring of existing positions leading to everyone feeling like they have a gun pointed to their head. Executives hardly have any idea what their organization even looks like on a day to day basis. “Visionary” executives don’t cut it. Most importantly: non-existent path for career development and growth. Taken advantage of, especially in this role. Major conflicts of interests with AM’s and management surrounding growing out of the SSE position.

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