Mixed Review - Some good and Some Not So Good - Technical Support Representative Block Communications Employee Review

Pay was satisfactory because management addressed issues of low pay over the past 2 years; but it could still use some improvement. Reorganization was very stressful, and was not managed well. Through the reorg, TSR's were required to start taking video calls and information calls, rather than just the internet calls we were hired to take. There was a lot of pressure to increase job knowledge and answer phone calls. Customers are treated better than employees, for the most part.