Toxic - Account Director Brainlabs Employee Review

1.0
May 22, 2021
Recommend
CEO approval
Business Outlook

Pros

The people (not management) are great

Cons

The overwork is incredible. Management gaslights employees to try to get more work out of them, blaming them for inadequate work when the expectations are so unrealistic the tasks are impossible. CEO is a joke. The emotional intelligence is at a bare minimum, and he talks the talk on LinkedIn but working and interacting with him made me feel like I had to talk to him like I would a child so he did not get offended. He’s too close to his false idea of what he has built and refuses to hear feedback or change. Since the merger it has been a truly awful place to work. You’ll see employees crying daily, and six months or less is an average tenure. Management lets clients yell and curse at employees - there was one client who had a team change three times because of this and the client still works there when each of those three teams have quit. Even a newly hired CMO didn’t last a year.

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Brainlabs Response
4y
Thank you for providing your feedback, though I am sorry to hear that your experience was not as positive as we would have hoped. We certainly acknowledge that we have had to make a lot of changes to our operating structure the merge of our 3 agencies in the US in order for us to be in a position to grow. We have added more than 70 individuals to our US Team over the last year +, but our retention has held steady at 80+% during that time. We do look to gather feedback from our entire regularly both in-person and anonymously so we can continue to improve as an employer!

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Pros

Good work life balance and culture

Cons

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1.0
May 8, 2026
Anonymous employee
Recommend
CEO approval
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Pros

You have a CEO who wears a fun hat, so that means he's down with the young folks, I guess.

Cons

It's literally no different than all the other corporate agencies. You won't sleep, you won't eat, and you'll get thrown under the bus. You'll be graded not on your performance, but on how well you follow mundane processes that do literally nothing to produce quality work. Management is obsessed with adding new documents or micromanaging policies for everything they can. Just because employees aren't being yelled at doesn't mean the environment isn't toxic. You will not have a life here, They will not set you up for success.

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