Not all that glitters is gold. - Anonymous employee Brightline Employee Review

2.0
Nov 5, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay, fast hiring and onboarding. Some truly wonderful colleagues. Excellent marketing so the company always looks good.

Cons

When drafting a review of a company of this magnitude and financial clout, I recognize the need to be cautious. Dishonest - multiple times management and supervisors directly stated staff were “safe” until 2024. Received over $100 million in 2022 alone (many articles on google support this) and proceeded with reassurances only to layoff 20% one week ago. Therapists were laid off and systems locked down same day leading to zero closure sessions with the children they serve. If this had happened in a private practice it could jeopardize a license. Therapist and others that work with children know that consistency and showing up when promised is fundamental to good care and resiliency. Not doing so is a problem and although we all know that changes happen in life that can be teachable moments, there is little excuse for abruptly stopping closure from happening whenever it is possible in a therapeutic professional relationship. The work life balance here is good in so far as they hired too many people without enough demand so there was a lot of free time. This was questionable practice and certainly kept everyone nervous. A few months ago, some therapist were given the “option” to switch to 1-9pm schedule OR resign with a severance. This does not reflect a healthy work-life balance as many people have children or other demands or just did not sign up for a night job and were given no option to stay at the originally agreed to schedules. Services weren’t available to staff. Staff could not enroll their children in services. Benefits were fine except the health insurance is based out of CA so if you don’t live there, nearly everyone is out of network. The cost of insurance for the clinical staff is exuberant. Several of the managers, including senior managers, do not have the work experience to be a manager at that level. But they do perform as managers, not leaders so perhaps they do. Leaders are different than managers. The company affords next to no upward mobility although they will claim otherwise. It is always obvious who they want in a role. There is a lot of love and very careful wording in their messaging and marketing but they come up short in the end.

Explore other reviews about Brightline

5.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Everyone has been so kind and supportive during the onboarding process. The trainings and learning opportunities from leadership will equip me with the skills and confidence needed to excel in my position!

Cons

Navigating the EHR system is confusing and not very user friendly.

1.0
Mar 7, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros working here

Cons

>Disorganized systems >Racist inequitable treatment among employees of color >Lack of work/life balance >Lack of transparency >Completely incompetent management >Lack of accountability >Blatant favoritism >Unfair and unequal salaries for employees who work the same position and have equivalent credentials >Turnover rate is very high >Very deceptive and dishonest marketing. They dismiss negative reviews as reviews that are simply disgruntled employees who need to vent and say that for every negative review, "there are so many employees that have positive experiences". They want a higher glassdoor rating in order to encourage more applicants to apply to this dysfunctional company >The Brightline NY glassdoor page is a misrepresentation of Brightline as a company as a whole. This glassdoor page is titled"Brightline company in New York" only and suspiciously mostly has the highest ratings. >I urge you to go to the glassdoor page that is titled "Brightline" and has a 3.8 star rating which is a much more accurate representation of the "Brightline" experience. Most of the negative reviews accurately capture the ongoing negative issues that persist at Brightline

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