Great Place to Work - Tech Support Team Lead BrowserStack Employee Review

5.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

1. People Centric Organisation - Every decision or initiative takes into consideration the betterment of its employees. 2. Remote First Work Policy - Opportunity to work from home. Visit office only if required for certain team connects or any other mandatory visits. 3. Emphasis on skill development - Comprehensive organisation and team onboarding. Employees have opportunities and various mediums to up-skill and cross-skill. 4. Industry Standard Compensation - Compensation is at par with other companies in the industry. However, BrowserStack offers other exciting benefits like 25 days paid leaves and Insurance coverage for self, spouse and parents.

Cons

Since the company is only 10 years cross-team processes are not well established. However, they are rigorously working towards setting up well-defined processes.

Explore other reviews about BrowserStack

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

BrowserStack is a powerhouse for anyone looking to build a career in SaaS product world. What makes it unique is the seamless synergy across geographies: incredible product development and engineering engines driving innovation from India, which perfectly fuels the high-velocity teams executing in the US and EU markets. The market position of the product is undisputed, making it an excellent territory for sales professionals. Collaboration across regions is smooth. BrowserStack is an excellent environment for long-term career growth.

Cons

Cross-border resource planning and hiring pipelines can occasionally create unexpected delays during peak quarterly cycles.

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

None that I can think of. Maybe a couple decent/sticky products

Cons

Onboarding is 99% product and training reps to be Sales Engineers. Almost not focus on sales strategy. US sales team is treated like temp sub-contractors. No senior leadership or true support for US team. No sense of direction. Horrible communication. Everything that helps make a sales org go is run out of India. A customer could be begging to buy software and it can takes to get them a quote.

2
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