Pros
The staff, coworkers, guests made it a great experience. They compensate well for having to work evenings (additional $0.50 per hour) and weekends (additional $2 per hour, $2.50 for weekend nights).
Cons
Lacking leadership development and coaching. Corporate has no idea what kind of store this is- a small, family run business? A hip, organic local shop? A value-minded grocery store? And those messages trickle down to the hourly staff. When corporate comes though for their weekly "walks", fear runs through everyone. The higher-up's don't acknowledge the hourly staff (or even make an effort to know anyone's names). There is little to no praise for good work, yet they turn out quarterly staff surveys (without a comment section to actually express one's concerns).