Risk Assessor - Customer Advocate CARVANA Employee Review

1.0
May 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, free snacks and coffee, they try to make the work environment fun with outside work activities, free fit bit

Cons

Where do I start...Its truly a glorified call center and nowhere during our interviews did they tell anyone that we would need to sell stuff over the phone...pushing Carvana care, or mentioning inspections, how tires should look etc. Also didn't mention we would be taking tests, and having to rush through lessons so we could memorize more and more to take the tests. Training is 8 hours in a room listening to 2 different people talk all day. I filled 2 notebooks with notes my first 4 weeks. Hot Seat after 3 weeks was way too intense. Had I known I'd be on phones selling cars after 2 weeks I would have never quit my other job in the first place!! Management needs to be honest during interviews and tell potential employees what their job REALLY is. My days are exhausting here. Get here when the sun is coming up, leave when it's going down. Not to mention there is zero parking. They tell you that there's tons of room for promotion and give you examples of people there who have moved up, but as long as I have been here no one has moved up. They have nice drinks and snacks but I swear it's to keep you at your desk and stay there longer. There's SO many promises at Carvana but it just comes off so scheme like. There's so much disorganization and everyone is constantly flirting. Everything is extremely fast paced and repetitive. They're trying to make Carvana something it's not- organized, genuine, and enjoyable.

Explore other reviews about CARVANA

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good, consistent up in pay

Cons

Driving, careless and unsafe drivers while you’re doing your job

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

* Corporate roles offer flexibility, and no one micromanages how you structure your 8-hour day. * Good holiday schedule and work-life balance if you’re in the right role.

Cons

No clear vision or long-term strategy for the Safe & Secure department. * Constant reorganizations and changing priorities. * Positions eliminated, reinstated, and eliminated again. * No stability or clear career path. * Lack of structure and accountability. * “Blind leading the blind” culture. * Chronic understaffing. * Employees expected to do the work of two or three people. * No additional compensation for increased workload. * Leadership’s answer to resource constraints is to “be scrappy.” * High levels of burnout. * Extremely low morale. * Significant loss of talent and leadership. * Employees quitting without another job lined up due to poor working conditions. * Operations Center dismantled, relocated, and then effectively rebuilt again with no clear strategic reason. * Experienced employees terminated, only to recreate similar functions later. * Loss of institutional knowledge. * Frequent reactive decisions instead of proactive planning. * Constant uncertainty creates stress and uneasiness. * Lack of confidence in leadership direction. * Heavy workload with limited support. * Minimal investment in retaining top performers. * Environment not conducive to building a long-term career.

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