Avoid this train wreck at all cost! - Outside Customer Advocate CARVANA Employee Review

1.0
Jan 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Not worth it. The positive aspects are only there as a distraction for how bad this place really is to work for.

Cons

There are so many negative aspects to this position...the work life balance here is very lopsided. Prepare to get off work at 9PM and return to work at 6AM. You will never see your family. Prepare to be a jack of all trades because you will be cleaning up the mess that others have made. You will literally clean cars in below freezing temperatures, no you can't feel your hands. Prepare to deliver cars over 100 miles away in a hauler that is past due to be serviced. These haulers shake so violently that your back will never be the same. This place is so bad I can't make it up. Prepare to get a flithy car and scramble to clean it, fix the flat, and prep paperwork while having to travel over an hour away and ultimately be late and get blamed for the car not looking like it did on the website. Congratulations it's all your fault and yes you only work here. Prepare to work for a manager that's basically the thought police. You have a right to a differing opinion right? Prepare to work here a year and get a 60 cent raise or no raise at all. That doesn't cover inflation. Prepare to never know what your day is going to like. You are constantly putting out fires other people made.

Explore other reviews about CARVANA

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of growth opportunities and good IT to work with and source data.

Cons

Lots of OT and high turnover of hourly Associates.

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

* Corporate roles offer flexibility, and no one micromanages how you structure your 8-hour day. * Good holiday schedule and work-life balance if you’re in the right role.

Cons

No clear vision or long-term strategy for the Safe & Secure department. * Constant reorganizations and changing priorities. * Positions eliminated, reinstated, and eliminated again. * No stability or clear career path. * Lack of structure and accountability. * “Blind leading the blind” culture. * Chronic understaffing. * Employees expected to do the work of two or three people. * No additional compensation for increased workload. * Leadership’s answer to resource constraints is to “be scrappy.” * High levels of burnout. * Extremely low morale. * Significant loss of talent and leadership. * Employees quitting without another job lined up due to poor working conditions. * Operations Center dismantled, relocated, and then effectively rebuilt again with no clear strategic reason. * Experienced employees terminated, only to recreate similar functions later. * Loss of institutional knowledge. * Frequent reactive decisions instead of proactive planning. * Constant uncertainty creates stress and uneasiness. * Lack of confidence in leadership direction. * Heavy workload with limited support. * Minimal investment in retaining top performers. * Environment not conducive to building a long-term career.

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