Rapid Growth includes rapid changes - Customer Advocate CARVANA Employee Review

5.0
Apr 12, 2019
Recommend
CEO approval
Business Outlook

Pros

The company is growing pretty rapidly, tripled in size in just two years, so it allows a lot of space to move around or try new things. The benefits are great, arcade games, social hours, free healthcare if you’re single with no kids, all the free food you can practically eat (people actually gain weight after working there). Overall very young employee population and everyone is pretty close.

Cons

A number of managers are managers simply based on tenure which isn’t always great, if they don’t promote you they try to discover some obscene reason as to why they didn’t, rapidly growing results in changes literally daily (you’ll get official emails 2-3 times a day notifying you of these changes) and the grow also means they’re drastically short staffed with 30 callers sitting in queue a consistent feature (despite them winding down on hiring).

Explore other reviews about CARVANA

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good, consistent up in pay

Cons

Driving, careless and unsafe drivers while you’re doing your job

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

* Corporate roles offer flexibility, and no one micromanages how you structure your 8-hour day. * Good holiday schedule and work-life balance if you’re in the right role.

Cons

No clear vision or long-term strategy for the Safe & Secure department. * Constant reorganizations and changing priorities. * Positions eliminated, reinstated, and eliminated again. * No stability or clear career path. * Lack of structure and accountability. * “Blind leading the blind” culture. * Chronic understaffing. * Employees expected to do the work of two or three people. * No additional compensation for increased workload. * Leadership’s answer to resource constraints is to “be scrappy.” * High levels of burnout. * Extremely low morale. * Significant loss of talent and leadership. * Employees quitting without another job lined up due to poor working conditions. * Operations Center dismantled, relocated, and then effectively rebuilt again with no clear strategic reason. * Experienced employees terminated, only to recreate similar functions later. * Loss of institutional knowledge. * Frequent reactive decisions instead of proactive planning. * Constant uncertainty creates stress and uneasiness. * Lack of confidence in leadership direction. * Heavy workload with limited support. * Minimal investment in retaining top performers. * Environment not conducive to building a long-term career.

1
See reviews by: Helpful|Rating|Date|All