This was a great job quickly becoming miserable due to management - Customer Advocate CARVANA Employee Review

2.0
Jun 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent pay, great benefits and free health care

Cons

Stopped caring about customer experience and employee experience and started only caring about managing hours. Schedule changes are now happening daily so there is no continuity to schedule. We wanted to come here for careers but now it feels like we're high school kids working at the Gap and they can just move our schedules around however they please without any regard for our personal time or lives away from work. The focus has completely changed to managing hours rather than making sure our customers have a great experience. It seemed like there was a difference between just getting the job done and getting the job done the right way when I started here. Now it's all about just getting it done and making sacrifices anywhere along the way to make sure it gets done in as short amount of time as possible without having breaks or lunch. The Carvana culture feels like it is on life support here and we have brought in so many employees from another local company it feels like we're taking on their culture, which I don't think is a good thing because no one likes working there. Almost all of the managers in our area have also come from outside the company. Located in California.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good, consistent up in pay

Cons

Driving, careless and unsafe drivers while you’re doing your job

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

* Corporate roles offer flexibility, and no one micromanages how you structure your 8-hour day. * Good holiday schedule and work-life balance if you’re in the right role.

Cons

No clear vision or long-term strategy for the Safe & Secure department. * Constant reorganizations and changing priorities. * Positions eliminated, reinstated, and eliminated again. * No stability or clear career path. * Lack of structure and accountability. * “Blind leading the blind” culture. * Chronic understaffing. * Employees expected to do the work of two or three people. * No additional compensation for increased workload. * Leadership’s answer to resource constraints is to “be scrappy.” * High levels of burnout. * Extremely low morale. * Significant loss of talent and leadership. * Employees quitting without another job lined up due to poor working conditions. * Operations Center dismantled, relocated, and then effectively rebuilt again with no clear strategic reason. * Experienced employees terminated, only to recreate similar functions later. * Loss of institutional knowledge. * Frequent reactive decisions instead of proactive planning. * Constant uncertainty creates stress and uneasiness. * Lack of confidence in leadership direction. * Heavy workload with limited support. * Minimal investment in retaining top performers. * Environment not conducive to building a long-term career.

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