Pros
The company hires mostly great people. The reason I've stuck around so long is because I love my coworkers. The offices are also really nice and they do provide a lot of snacks and drinks.
Cons
- TONS of Mandatory OT. It's now the end of June and we have been required to do mandatory OT since March. It started out as 10 extra hours per week for 2 months. Then they decreased it to 5. Now they are taking away half of our lunch time. They can't properly staff to keep up with growth. - Training has taken a huge plummet in quality. Advocates aren't properly trained any more. - They will force you to move departments without a choice or completely change your responsibilities. - They expect you to take on extra responsibility and tasks in order to show that you want to grow in the company, but they will milk you until you're dry without every getting a promotion or raise. - Management pretends to listen to our concerns, but never apply our feedback to solutions. - The company culture and overall happiness is nonexistent anymore, compared to when I first started. Mandatory OT and drastic, sudden changes have made the majority of the tenured employees here highly unhappy and frustrated. - The company does not know how to staff properly, so on top of forced OT, we are constantly drowning in our workload. People have to stay past business hours on top of their OT to clear call queues and clear case loads. They take from other departments to account for staffing else where, but that impacts the department they took from. It's miserable.