Pretty Great Place to Work - Customer Advocate CARVANA Employee Review

4.0
Feb 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Overall the job is great. The pay is decent, the benefits are incredible, and my location has a pretty wonderful team. I love the people I work with and for the most part enjoy my work days. If you get your stuff done you are more than welcome to leave early. The work is pretty simple there’s just a lot of things you have to pay attention too. Attention to detail is a huge must!

Cons

The schedule can sometimes be annoying. We know what days we are scheduled to work weeks in advance but sometimes the night before you get switched and have to come in 2-3 hours earlier than you were expecting. I think pay should be higher than what it is or at least have regular raises for time being there and good performance. If you like doing things yourself so the job is done right this is not the job for you. There are 100 things that could go wrong with each car/delivery and your the person who gets face to face with the customer and gets the brunt of all their anger when none of it was ever your fault in the first place.

Explore other reviews about CARVANA

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good, consistent up in pay

Cons

Driving, careless and unsafe drivers while you’re doing your job

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

* Corporate roles offer flexibility, and no one micromanages how you structure your 8-hour day. * Good holiday schedule and work-life balance if you’re in the right role.

Cons

No clear vision or long-term strategy for the Safe & Secure department. * Constant reorganizations and changing priorities. * Positions eliminated, reinstated, and eliminated again. * No stability or clear career path. * Lack of structure and accountability. * “Blind leading the blind” culture. * Chronic understaffing. * Employees expected to do the work of two or three people. * No additional compensation for increased workload. * Leadership’s answer to resource constraints is to “be scrappy.” * High levels of burnout. * Extremely low morale. * Significant loss of talent and leadership. * Employees quitting without another job lined up due to poor working conditions. * Operations Center dismantled, relocated, and then effectively rebuilt again with no clear strategic reason. * Experienced employees terminated, only to recreate similar functions later. * Loss of institutional knowledge. * Frequent reactive decisions instead of proactive planning. * Constant uncertainty creates stress and uneasiness. * Lack of confidence in leadership direction. * Heavy workload with limited support. * Minimal investment in retaining top performers. * Environment not conducive to building a long-term career.

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