Pros
Company paid health insurance for employee only. Life insurance and modest 401 k match of 50% up to 6% of pay. Managers are understanding and don't micro manage. Freedom to run your Team and meetings the way you see fit. When in office, lots of free drinks and snacks. Very nice building and view.
Cons
Unqualified and uninformed management and above. No one knows what's going on with pretty much anything- RTO, Seating assignment, SOPs way out of date, HALO articles vague or ambiguous. Lots of self inflicted pain as far as poor customer experiences. Buying cars without the vehicle title, and then re-selling the car causing the customer to have to wait months/sometimes year + for registration to be complete. Way too much work to complete for TLs in a 9 hr day and salary isn't high enough to justify anything beyond that.