Culture, Culture, Culture - Customer Experience Specialist CARVANA Employee Review

5.0
Nov 24, 2015
Recommend
CEO approval
Business Outlook

Pros

CARVANA is hands down the best job I've ever had... and I've had some great jobs... I come from a background of freelance; making my own schedule, being my own boss, pretty great----minus the stability---- I found CARVANA when I was ready to find a place I could commit and make an impact, and I couldn't have found a better fit. NO i'm not a car "GURU" and had no background in the automotive industry, BUT i am passionate about a work environment that is full of fun people and hard workers... and this is what I found. CARVANA values motivated individuals... as as long as you are a "volunteer before you are asked" type of personality you will do big things here. It feels amazing to be part of something great, growing RAPIDLY into something GREATER. As cliche as it sounds, I look forward to coming in to work daily, and feel as though I work among friends. I've never been asked to leave my personality at home, and thats HUGE.... oh, and not to mention we can wear comfortable shoes. It is a truly unique culture we are building here, full of forward thinkers and customer focused individuals. CARVANA not only values its employees; it values the communities we exist in and ALWAYS works to do right by our customers. With Car sales being notoriously "shady" i feel proud to be a part of a company disrupting the game!

Cons

As much as I love working here, and will totally and 100% agree that this work environment is NOT for everyone. If you LOVE structure, tested and established processes, clear direction at all times, tight perimeters on your "roll" and job responsibilities... this is NOT the place for you. My biggest struggles here have been related to the aforementioned, and I am not a fan of swimming the "mainstream" . There has been times I've felt overworked, overwhelmed (but NEVER underpaid) and like we jumped into things before we were truly staffed and able to. This to me was all just a disconnect with management and those on the ground. I feel like the lack of direction, and disconnect isn't because no one cares... its simply because THEY DIDN'T KNOW! So if you are going to be successful and thrive at CARVANA, my advice is find your voice! ---Share your opinions, and make your own effort to erase any lines of miscommunication!

Explore other reviews about CARVANA

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good, consistent up in pay

Cons

Driving, careless and unsafe drivers while you’re doing your job

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

* Corporate roles offer flexibility, and no one micromanages how you structure your 8-hour day. * Good holiday schedule and work-life balance if you’re in the right role.

Cons

No clear vision or long-term strategy for the Safe & Secure department. * Constant reorganizations and changing priorities. * Positions eliminated, reinstated, and eliminated again. * No stability or clear career path. * Lack of structure and accountability. * “Blind leading the blind” culture. * Chronic understaffing. * Employees expected to do the work of two or three people. * No additional compensation for increased workload. * Leadership’s answer to resource constraints is to “be scrappy.” * High levels of burnout. * Extremely low morale. * Significant loss of talent and leadership. * Employees quitting without another job lined up due to poor working conditions. * Operations Center dismantled, relocated, and then effectively rebuilt again with no clear strategic reason. * Experienced employees terminated, only to recreate similar functions later. * Loss of institutional knowledge. * Frequent reactive decisions instead of proactive planning. * Constant uncertainty creates stress and uneasiness. * Lack of confidence in leadership direction. * Heavy workload with limited support. * Minimal investment in retaining top performers. * Environment not conducive to building a long-term career.

1
See reviews by: Helpful|Rating|Date|All